Returns
We offer a flexible returns policy here at EVOLUTIONKIDSEMPORIUM.COM, as we wish to make sure you enjoy the quality garments you are purchasing.
EVOLUTION KIDS EMPORIUM will credit back your credit card, credit your bank account, or issue you with a credit note to the value of the cost of your return. Once you contact our customer service team they will offer you the choice of how you would like to have the cost of your return processed.
All items for return or exchange must have a Return Authorization Number (RAN), which you can obtain by emailing us at sales@evolutionkidsemporium.com and quoting your order number. This must be requested within 14 days of receipt of the goods and subsequently we ask that all goods are returned within 14 days of the date of your request for a RAN. Please note that unidentified returns/exchanges may be returned to the sender. Returns received outside of the above time frames are accepted at the discretion of EVOLUTIONKIDSEMPORIUM.COM
Please send the items you wish to return or exchange to the below address:
EVOLUTION KIDS EMPORIUM
16525 Lexington Boulevard
Suite 130
Sugar Land, Texas 77479
Please package up the goods you are returning safely, together with your RAN, name, order number and the reason for the return. We advise that you use a tracked or registered mail carrier service for the return, as it is your responsibility to deliver the goods back to EVOLUTIONKIDSEMPORIUM.COM.
We can only exchange an item for the same item in a different size, subject to availability. We are unable to process any exchanges for a completely different item. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. If you wish to exchange, please email us your required size and we will reserve it for you if the item is in stock.
For returns of faulty goods please follow the same process subject to the conditions detailed below.
Evolutionkidsemporium.com will not accept returns for any non-faulty items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customer should notify us (by phone or email) on the same day if they wish to return. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault within a period of 6 months after delivery. All items returned as faulty will be inspected and any items deemed to subject to fair wear and tear will not be accepted as faulty.
Where possible items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees
For further information you can contact one of our customer service representatives who will be happy to talk you through the procedure. Simply call (888) 765-5515 or send an email to sales@evolutionkidsemporium.com with any questions you may have.
